Commonly Asked Questions
Vanguard Van Lines FAQs
What does price include?
Transportation of goods with either an 18-wheeler, 24-26 ft. straight truck or a sprinter van (16 foot)
Professional door-to-door service
Expert advice from our consultants (our reps have been experienced movers for many years)
All transportation, taxes, tolls, mileage, and fuel surcharges are included
Disassembly of all standard furniture required for safe transportation on the day of arrival
Reassembly upon delivery by mover on the day of delivery Wrapping of all furniture with quilted moving blankets Itemized inventory indicating condition at the origin
Loading and unloading of all goods standard valuation protection up to $10,000 based on $0.60 per lb. per article 30 days free storage in a secure climate controlled storage facility
How can I avoid additional charges or accessorial services?
It’s important to be aware of additional fees and accessorial services. One way to avoid additional charges is by making sure that your inventory is as accurate as possible. Once you’ve settled on your cubic footage you will be taking, your price should remain the same. That is UNLESS you add more cubic footage to your inventory. In which case, you will be charged for the extra cubic footage because of the extra space you’ll be reserving in the truck. If you decide to take more items, please notify your sales rep.
Please keep in mind - we are reserving space on our truck for you on both the pickup and delivery logistical systems. For us to avoid any delays we need to be updated on space in real time.
You can also avoid extra services such as full/partial packing, storage, etc. by allowing yourself enough time to pack and prepare for the move with plenty of time if you book early enough.
Some additional fees to be aware of are:
Loading of bulky items (pianos, pool tables, gun safes, etc.)
Packing supplies such as boxes, bubble wrap, wrapping paper, crates etc.
The total price of full packing is determined by the list of items provided during the initial estimate.
Shuttle service: If a semi-trailer cannot get close enough to a building or home a shuttle truck may be needed to perform relocation a min charge of $1.25 per CUF of your load.
Stairs: One-time fee of $85 per each flight (8 steps) if more than one flight of stairs. First flight is free!
Long carry: first 75 feet are included from where the truck is parked to the front door of your home. If the carry is longer than 75 feet you will be $85 for each additional 50 feet.
Elevator charge: $85 per one set (1 set = 4 floors of elevator ride) A storage fee of $0.45 per CUF per month of space reservation
More Commonly Asked Questions
A Few More FAQs
How much is the reservation?
$100 - Visa & Mastercard Accepted
What is the Cancellation and Refund Policy?
Cancellation and Refund Policy: Deposits refundable for cancellations (no refunds for cancellations on the date of move or 5 days before pick-up. How and when is payment accepted? The deposit is taken at the time of booking via telephone. Upon arrival of the pickup, the first 50% of your payment will be due in either cash, money order, cashier’s check, Visa, or Mastercard. The second 50% of your payment will be due upon delivery of your belongings. Upon delivery, we only accept CASH or POSTAL MONEY ORDER ONLY. No American Express accepted.
How long is the delivery time?
IMPORTANT: Delivery Schedule / Timelines begin from the “first available delivery date” you provided to receive your shipment. Timelines are subject to change in the case of emergency, miscommunication, traffic, weather, and/or mechanical issues. The first date of the available delivery date is not your guaranteed moving delivery date. We will do our very best to reach delivery with our windows list below. Although the USDOT legally allows up to 21 days for delivery days, generally our average long-distance delivery time is:
West Coast to East Coast - 12-21 days
West Coast to Midwest / Texas and vice versa - 4-10 days
West Coast to West Coast - 4-10 days
What is an interstate binding estimate?
If you engage in a binding estimate, it means you must pay the estimated price, even if the final cubic feet (or weight) is more or less than originally estimated. The positive aspect of this is that your relocation service is set in stone. This way you know exactly what you’re expecting to pay. Most of the estimate will be measured based on cubic feet but if you add services you can expect the price to go up. Likewise, if you didn’t pack as much as you thought, you may not have to pay for the entire allotted space for you.
What is an Order for Service?
An Order for Service is a document allows or authorizes a mover to ship your household belongings. However, this is not a contract! It essentially sums up the charge of the bill. This includes services like full or partial packing or storage for example. It will also have the pickup and delivery dates.
What is a Bill of Lading?
The Bill of Lading is an actual contract between you and the mover. This documentation should be given to you prior to loading your goods. It’s important to read what you are signing and to make sure you hold on to it until after the move is done and over with.
What should I know about the pick-up and delivery dates?
Upon pick-up: It’s vital to receive a Bill of Lading; be sure you are not just receiving an inventory sheet. Look for the name of the movers that are being held responsible for the transportation of your household goods. It should also have the mover’s address, telephone number, and USDOT number or MC number.
Upon delivery: Be prepared to accept your goods from the first date to the last date of the delivery timeline. You are responsible for being present and receiving your belongings. Refer to your Bill of Lading for more information.